FAQ

SHIPPING

How do I know if my order has shipped?

Once you have completed your order, you will receive a confirmation number and/or receipt number. Processing generally takes anywhere from 24-72 hours (please note extended processing time may occur during sale periods). Once your package has been picked up by carrier you will receive tracking information via the email address used at checkout.

What if my order has been lost?

Contact us at hello@coffeebooster.com, and a support specialist will gladly assist.

Where is my order shipping from?

Orders are shipped from our fulfillment centers in Ottawa, Canada and Chicago, Illinois.

I used an old address when I placed my order, what do I do?

That’s no problem, we all make mistakes! Shoot our support department an email at hello@coffeebooster.com, and we'll help you figure this out right away.

If I am ordering internationally, will I be charged a customs tax upon receiving my Coffee Booster order?

The shipping amount that we charge is solely for the shipping method. Each country's regulations are different so there is a chance that you may get charged duties or custom fees. Coffee Booster is not responsible for any duties or custom fees imposed by the recipient's country.

DOSAGE

What supplement is right for me?

Our product descriptions are detailed including usage, ingredients, and feedback from our customers; however, as with any nutritional supplement product, please check with your doctor or healthcare professional for guidance on potential side effects.

How long can I take Coffee Booster for?

We recommend taking 30 day break from our Coffee Booster Supplements after 3 consecutive months of use. We recommend contacting your doctor or physician as it can vary per individual.

How long can I take Coffee Booster Mind for?

We recommend taking a 30 day break after 90 consecutive days. However, we recommend contacting your doctor or physician as it can vary per individual.

How long can I take Coffee Booster Collagen for?

We recommend taking a 30 day break after 90 consecutive days. However, we recommend contacting your doctor or physician as it can vary per individual.

How long can I take Coffee Booster Antioxidant for?

We recommend taking a 30 day break after 90 consecutive days. However, we recommend contacting your doctor or physician as it can vary per individual.

How long can I take Coffee Booster Immunity for?

We recommend taking a 30 day break after 90 consecutive days. However, we recommend contacting your doctor or physician as it can vary per individual.

How long can I take Coffee Booster Multivitamin for?

We recommend taking a 30 day break after 90 consecutive days. However, we recommend contacting your doctor or physician as it can vary per individual.

Can I still add other ingredients to my coffee ie; milk, creamer, sugar?

Yes, you can still add your favourite ingredients to your coffee. We want you to enjoy your coffee as you always have.

Can I added it to iced coffee drinks?

Yes, you can add Coffee Booster to your favourite style of coffee. We want you to enjoy your coffee as you always have.

Am I able to combine two or more Coffee Booster into one coffee?

Absolutely!

What if I miss a day taking my Coffee Booster? Will I lose all the benefits?

Just continue taking it the next day. Missing one day won't negate the benefits of taking the product all the other days.

Where is the Coffee Booster Collagen sourced from?

Our collagen is sourced from American grass-fed beef.

Is there a best time of day to add my Coffee Booster Mind to my coffee?

You can add Coffee Booster Mind to your favourite beverage any time of day.

Why are there preservatives in Coffee Booster?

There is certainly a lot of information on the web and I understand the confusion it might raise.

The use of a combination of potassium sorbate and sodium benzoate is necessary as one acts more on bacteria and the other works more on the inhibition of yeast and mold. 

Please find below two well-respected reports from the WHO and EU on this topic. 

[link] European union commission 

[link] Report from the World Health Organization 

RETURNS

How do I go about returning an order?

Any returns must be made within 14 days of the date of delivery. All products must be unopened and in the original packaging to be considered for a refund. If interested in a return, please contact a support specialist at hello@coffeebooster.com, and we will have a prepaid return label sent to your email address. *Please note that return labels for domestic orders only and will not be provided for international orders.